You Name It, I Have It!

IT is that time of the year against Reunions, celebration of festivals and laughter.

As families and friends come together to celebrate, vibrant lights are raised in tandem with festive ornaments, the foyers of shopping malls refurbished and the streets dazzle at night.

Even our own garden and living room will be touched by the festivity’s enchanting tone. Yet, warm smiles and warm hearts are only the true icing on the cake, if no attention is given to the content.

“When we come together for a celebration with our loved ones, enjoy it with peace of mind,” said Universal Cable (M) Berhad man aging director Azman Yusoff. “With the vast amount of decorating lights up during this period, the electrical demands can be taxing for the wires and cables powering them.

“Often overlooked due to its concealed nature, quality cables such as UniHome Housing Cables ensure safety and comfort as we take in the festivities.

“The unseen threat of substandard cables is present and we must not allow it to disrupt our lives.”

The Fire and Rescue Department Malaysia reported that in 201 0, 5,878 fire cases were directly caused by electrical faults. These electrical faults may be a result of the installation of substandard cables, which are widely and easily available in the market today.

‘One of the main dangers of substandard cables is overheating. The smaller diameter of a substandard housing cable reduces its ability to conduct electricity effectively, thereby causing the cable to overheat and burn or mell” explained Azman.

As homeowners are unaware of the dangers of substandard cables and how easily available it is in the market, Universal Cable (M) Berhad is taking the initiative to educate the public about safety-assured wires and cables like UniHome Housing Cables and some electrical safety tips to take note of, especially during this festive season.

Universal Cable (M) Berhad

Characteristics of safety assured cables:

1. Designed and made of genuine material, stringently-tested and certified in terms of safety and quality.
2. Uses 99.9% copper conductor, which is the most suitable and cost-effective form of metal for housing cables.
3. Sufficient amount of insulation and high-grade protective layers.
4. Industry-standard coil length.
5. Industry-standard copper conductor diameters.
6. Certified by SIRIM and Suruhanjaya Tenaga – other certifications of quality and safety from local and international authorities.

The cables comply with international standards and are certified by accredited laboratories and authorities in Malaysia, the Netherlands, Italy, Singapore and the United States.

Electrical safety tips:

1. Use only electrical appliances, cables & sockets that are approved by SIRIM and/or Suruhanjaya Tenaga.
2. Unplug electrical appliances from their sockets when left unused.
3. Heat-producing appliances such as irons will use an enormous amount of electricity current. Never use more than one item with the same socket.
4. Never use wires or fuses of higher amperage than required to replace burned out fuses.
5. Check all appliances and extension cords for frayed or exposed wires. Cables are a necessity in all homes today and everyone should safe switching on the lights. A simple step such as educating yourself on what you install in the walls of your home could save costs on home damage and even the lives of loved ones. For peace of mind, learn and understand cables.

Established for over 40 years, Universal Cable products are certified safe and of premium quality by many local and international authorities. Visit www.ucable.com.my to learn more about UniHome Housing Cable, the housing cable approved for residential applications.

KHlND-MISTRAL (M) Sdn Bhd, a reputable electrical and electronic household appliances company, champions perceived worth. The perceived worth of a product refers to the combined worth of its quality, attributes, product warranty period, after-sales service quality and network as well as the credibility of its brand and suppliers.

Khind is determined to enrich the perceived worth of its products by offering many non-price packages to its customers. In fact, one of its corporate missions is to deliver safe and high quality products and refrain from compromising on these two values for any unwarranted cost savings. Its service mission is to provide customers with excellent after-sales service as well as an extended product warranty period on its products.

Khind-Mistral created a unique double-heart emblem to signify its quest for customer care. All Khind-Mistral products are covered with a warranty period which ranges from one to 10 years, except some low value electrical accessories such as plug tops, switches, sockets and starters.

About 50% of its products have an extended warranty of two to 10 years, which may either cover the whole product or just the core components such as motors, compressors, heaters and stainless steel inner pots.

This category includes all the Khind and Mistral fan products, Anshin and normal rice cookers, washers, freezers, air coolers, infrared cookers and built-in hobs.

Significance of a product warranty

For Khind-Mistral, a warranty on its product signifies its guarantee to its customers that the product will be fit for its intended use within a specified period from the date of purchase, failing which it will undertake the responsibility to provide free after-sales service and repair, free replacement of parts or products, if needed.

It is an assurance against its manufacturing defect but does not cover any abnormal application or abuse of the product. There is no restriction on the number of services on any Khind product within its warranty period or even replacement of its parts and core components. There will also be no labor cost charges.

To support its warranty on its products, Khind-Mistral has created a good service network in Malaysia, which comprises seven sales offices in Shah Alam, Bukit Mertajam, Ipoh,

Malacca, Johor Baru, Kuantan and Kota Baru, together with the assistance of its authorised service centers in other areas.

These seven sales offices have a fleet of outdoor vans and technicians and provide outdoor services on big appliances such as television, air conditioners, washers, freezers and air coolers. A tollfree line 1300 800 032 is provided for customers’ convenience.

A year ago, Khind-Mistral expanded its outdoor service to cover small appliances such as wall fans, exhaust fans, ventilation fans and gas stoves, which may involve uninstallation and may not be safe or convenient for homemakers.

Today, about one-third of its products fall under this category. Next, it waived the transport charges for its outdoor service within its warranty period. These sale offices will attend to the repair sets brought in by walk-in customers immediately if the situation permits, while the respond time to outdoor service request is 48 hours for Klang Valley, Johor Baru, Malacca and others, as well the outskirts, except for certain remote villages.

If the outdoor services are inconvenient, you can return your repair set to the retail outlet from where you made your purchase. In a nutshell, all these non-price product offerings will benefit end users in relieving them of all service hassles. So, evaluate the perceived worth of your product choice and not just on the price alone. Find out more about its warranty period and after-sales service package.

Khind -Misrral (M)sdn Bhd is the marketing arm of public-listed Khind Holdings Berhad. The group celebrated its 50th anniversary last year. For enquires, log on to Www.khind.com.my or www.mistral.com.my to locate your nearest retail shop or call 03-7839 2001 (KL/Selangor), 04-537 2803 (Penang), 05-545 6778 (Perak), 06-281 5717 (Malacca), 07 -355 8991 (Johor), 09-568 971 1 (Pahang) or 09-744 8900 (Kelantan).